Frequently Asked Questions

How can I book a course?

Visit the course page of the course that you would like to book and click the 'enrol now' button.


How do I get in touch with Amara Tree?

You can e-mail the tutor at anytime on [email protected] or call us on +44 (0) 800 689 1405 during our normal operating hours.

We are open Monday to Friday between the hours of 09:00 - 18:00 GMT and will endeavour to return your correspondence within 24 hours. We kindly request that you do not contact us via Social Media.


Can I get insurance to perform treatments after my course?

Yes. You can obtain insurance after you have completed and passed your course and received your certificate from http://bgi.uk.com/associated-groups/amara-tree


How long is my course valid for?

Forever! You can take as long as you like to complete your course and can log in and out as many times as you like.


What do I need for my course?

If you are carrying out a practical course which requires case studies, you will need to purchase the products required to perform the treatment. These are listed in the product modules for your course.

 

Will I have to do case studies for my course?

This is dependent on the course that you have booked. Most courses require a total of four case studies.


What are the course times?

There are no course times. You can start and finish your course whenever you like.


How long after I've finished my course will I receive my certificate?

Your certificate will usually arrive in 7-10 working days after successful completion of your course.


What if I don't pass my course?

You can re-visit your course as many times as you like and watch the videos / read through the modules multiple times. You will, however, only be able to take the quizzes once. Remember, if you're stuck, reach out to your dedicated tutor for help at [email protected]


What are the requirements for most courses?

You must complete and pass all modules, videos and case studies. If you skip any modules, videos or case studies, you will not be able to receive the diploma qualification. Each module will have a quiz. The quizzes can only be taken once. Therefore please read each of the modules thoroughly before you take the quiz. You need at least a 75% overall pass mark to receive your diploma qualification.


If I am refunded for my course can I still continue with the course?

Our courses are non-refundable. However, if you accidentally make an error (e.g forget to enter the coupon code) we will refund you the full amount so you can re-purchase the course again using the coupon code.

It will be the re-purchased course that will now be active, so you should disregard the previous one as it will automatically be de-activated and will not count towards your qualification.

 

Will I have a tutor to help me throughout my course?

Yes, you will have a dedicated tutor to help you throughout your course if you need it. Please email [email protected]


What happens if my practical case studies are not sufficient?

We recommend you practice a number of times before submitting the final four case studies.


What if I have a discount/coupon code?

You can apply this on checkout.

 

Do I require prior experience in this field?

No. Our courses have been designed for pupils with no prior experience. The course material will provide you with all the relevant information you need which includes videos, images and a step-by-step guide.


Can I enrol on a course if I do not live in the UK?

Yes. As the course is online you can enrol from anywhere in the world. Our courses are accredited worldwide. It is however your responsibility to check that our qualification in accepted in your country.


Can I cancel, transfer or get a refund for my course?

No. All courses are non-refundable and non-transferable.


How long is my purchased course valid for?

Forever! You can take as long as you like to complete your course and can log in and out as many times as you like.